How do I file a complaint against a private career college?

Colleges are required by law to have a complaint resolution policy in effect. If you have a complaint, you must follow these steps:

1) Go through the college’s complaint resolution process, which includes submitting your complaint in writing to the college.

2) If your complaint is not addressed to your satisfaction after following the school's complaint process, you may file a complaint with Labour and Advanced Education.  Complete the Private Career Colleges Complaint Form.  Please submit this along with the written complaint that you submitted to the college, any documents submitted or received to or from the college in respect to the complaint, and the written decision by the college.

The Private Career Colleges Division will then review the submitted Complaint Form and decide upon the appropriate course of action. You may or may not be notified of any decision or outcome of action based on your complaint. Incomplete Complaint Forms will not be processed.

The Student Complaint Form is located in the Students tab on the left of the website.